Pharmacy Customer Service Associate

Walgreens Boots Alliance - Reading, MA

Part-time - Entry Level

Reading, MA

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations, all while maintaining a clean and organized store environment.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with team members.
• Registers customer purchases on assigned cash register and processes transactions efficiently.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Utilizes pharmacy systems to enter patient and drug information and fill prescriptions accurately.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains promotional displays and ensures compliance with product placement policies.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Maintains a clean and orderly store condition and appearance.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• 401k retirement plan