Pharmacy Customer Service Associate

$33,280 - $37,440/Yr

Walgreens Boots Alliance - Midlothian, VA

Full-time - Entry Level

Midlothian, VA

Health and Personal Care Retailers

About the position

As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This entry-level position offers opportunities for personal and professional growth in a dynamic healthcare environment, where you will engage with customers, process prescriptions, and ensure compliance with regulations. Your contributions will help customers lead healthier lives, and you will receive the support and tools necessary to advance your career.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Shares customer service best practices with team members to enhance customer interactions.
• Provides fast and efficient service, recommending items for sale and assisting customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information and filling prescriptions accurately.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention and processes manual claims for prescription services.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and assists with stock rotation.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Maintains a clean and orderly store condition and appearance, complying with company policies.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Flexible scheduling