Walgreens Boots Alliance - Wheaton, IL
posted about 2 months ago
Full-time - Entry Level
Wheaton, IL
Health and Personal Care Retailers
About the position
The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and supporting pharmacy staff in various tasks to ensure a smooth workflow and compliance with regulations.
Responsibilities
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register and provides efficient checkout service.
- Assists the pharmacist in the practice of pharmacy under direct supervision.
- Engages customers by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive experience.
- Recommends items for sale and assists customers in locating products.
- Maintains cleanliness and organization of counters and shelves.
- Enters patient and drug information into pharmacy systems accurately.
- Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
- Reports prescription errors to the pharmacist immediately.
- Handles telephone calls that do not require the pharmacist's personal attention.
- Processes manual claims for third-party prescription services efficiently.
- Assists with inventory management activities in the pharmacy department.
- Constructs and maintains promotional displays and resets as directed.
- Provides customer service in the photo area and assumes web pick-up responsibilities.
- Ensures compliance with state and local laws regarding regulated products.
Requirements
- Must be fluent in reading, writing, and speaking English.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice-to-haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurate prescription filling.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Benefits
- Health insurance
- 401k
- Paid holidays
- Employee discount programs
- Flexible scheduling
