Pharmacy Customer Service Associate

Walgreens Boots Alliance - Ionia, MI

Full-time

Ionia, MI

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also maintain store operations, manage inventory, and support the pharmacy department in various tasks.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains displays for promotional and seasonal merchandise.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures clean and orderly store condition and appearance.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Flexible hours
• Equal Opportunity Employer including disability/veterans