Walgreens Boots Alliance - Woodbridge, VA
posted about 2 months ago
Part-time - Entry Level
Woodbridge, VA
Health and Personal Care Retailers
About the position
The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also support inventory management and maintain a clean and organized store environment.
Responsibilities
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register and provides efficient checkout service.
- Assists the pharmacist under direct supervision in the practice of pharmacy.
- Engages customers by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive experience.
- Recommends items for sale and processes customer purchases.
- Maintains cleanliness and organization of counters and shelves.
- Performs duties assigned by Pharmacy Manager and Staff Pharmacist.
- Reports prescription errors to the pharmacist on duty.
- Handles telephone calls that do not require the pharmacist's personal attention.
- Processes manual claims for third party program prescription services.
- Assists with inventory management activities.
- Constructs and maintains promotional displays and resets as directed.
- Provides customer service in the photo area and assumes web pick-up responsibilities.
- Ensures compliance with state and local laws regarding regulated products.
Requirements
- Must be fluent in reading, writing, and speaking English.
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Nice-to-haves
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills for accurate prescription filling.
- Prefer good computer skills.
- Prefer knowledge of store inventory control.
- Prefer PTCB certification.
Benefits
- Flexible scheduling
- Employee discounts
- Health insurance options
- 401k plan
