Pharmacy Customer Service Associate

Walgreens Boots Alliance - Raytown, MO

Full-time

Raytown, MO

Health and Personal Care Retailers

About the position

The position involves providing exceptional customer service in a pharmacy setting, assisting pharmacists under supervision, and managing sales transactions efficiently. The role emphasizes engaging with customers, resolving issues, and ensuring compliance with pharmacy regulations while maintaining a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and trade-up or companion items to customers.
• Processes customer purchases, including cash handling and returns.
• Maintains cleanliness and organization of counters and shelves.
• Checks in and prices merchandise as required by management.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including filling prescriptions and verifying medications.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require pharmacist attention.
• Processes manual claims for third-party prescription services efficiently.
• Assists with inventory management activities in the pharmacy department.
• Constructs and maintains promotional displays and ensures compliance with product placement policies.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures the store is clean, neat, and orderly, complying with company policies.

Requirements

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.