Pharmacy Customer Service Associate

Walgreens Boots Alliance - West Bloomfield Township, MI

Full-time - Entry Level

West Bloomfield Township, MI

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also maintain store operations, manage inventory, and support the pharmacy department in various tasks, all while adhering to company policies and providing a delightful customer experience.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Recommends items for sale and processes customer purchases.
• Maintains cleanliness and organization of counters and shelves.
• Enters patient and drug information into pharmacy systems accurately.
• Fills prescriptions and checks for possible interactions.
• Reports prescription errors to the pharmacist immediately.
• Handles telephone calls that do not require pharmacist's attention.
• Processes manual claims for third-party prescription services.
• Assists with inventory management activities in the pharmacy department.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise placement.
• Provides customer service in the photo area and assists with web pick-up responsibilities.
• Maintains a clean and orderly store condition and appearance.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Flexible hours
• Training and personal development opportunities
• Continuing education credits