Pharmacy Customer Service Associate

Walgreens Boots Alliance - North Bend, OR

Part-time - Entry Level

North Bend, OR

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations, all while maintaining a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases efficiently.
• Maintains cleanliness and organization of counters and shelves, and takes inventory as needed.
• Enters patient and drug information into pharmacy systems accurately.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Reports prescription errors to the pharmacist immediately and adheres to company policies.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains promotional displays and ensures compliance with product placement policies.
• Provides customer service in the photo area and assists with web pick-up responsibilities.
• Ensures the store is clean, neat, and orderly, complying with all company policies.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• 401k retirement plan
• Paid time off