Pharmacy Customer Service Associate

Walgreens Boots Alliance - Appleton, WI

Full-time - Entry Level

Appleton, WI

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also support inventory management and maintain a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members.
• Recommends items for sale and processes customer purchases.
• Maintains cleanliness and organization of counters and shelves.
• Checks in and prices merchandise as required.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist.
• Reports prescription errors to the pharmacist on duty.
• Handles telephone calls that do not require pharmacist's attention.
• Processes manual claims for third party program prescription services.
• Assists with inventory management activities in the pharmacy department.
• Constructs and maintains promotional displays and resets as directed.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures compliance with company policies and maintains respectful relationships with coworkers.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Health insurance
• 401k
• Paid holidays
• Employee discount programs
• Flexible scheduling