Pharmacy Customer Service Associate

$33,280 - $37,440/Yr

Walgreens Boots Alliance - Mechanicsville, VA

Part-time - Entry Level

Mechanicsville, VA

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This part-time role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also support inventory management and maintain a clean and organized store environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases, including voids and returns.
• Maintains cleanliness and organization of counters and shelves, and takes inventory.
• Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains displays and assists with product placement as specified by policies.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• 401k retirement plan
• Paid time off