Pharmacy Customer Service Associate

$34,715 - $37,440/Yr

Walgreens Boots Alliance - Cromwell, CT

Full-time - Entry Level

Cromwell, CT

Health and Personal Care Retailers

About the position

As a Pharmacy Customer Service Associate, you will play a vital role in enhancing customer experiences by providing exceptional service and support in a pharmacy setting. This entry-level position focuses on building relationships with customers, assisting them with their health needs, and ensuring a smooth operation of pharmacy services. You will be equipped with the necessary tools and support to advance your career in the healthcare industry.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Shares customer service best practices with team members to enhance customer interactions.
• Provides fast and efficient service to customers, recommending items for sale and assisting in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information and filling prescriptions accurately.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require pharmacist attention and processes manual claims for prescription services.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals, and maintains knowledge of asset protection techniques.
• Constructs and maintains promotional displays and assists with product placement as per policies.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures the store is clean and orderly, complying with all company policies and procedures.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Competitive hourly wage ranging from $16.69 to $18.
• Opportunities for career advancement and personal development.
• Access to training programs and continuing education credits.