Pharmacy Customer Service Associate

Walgreens Boots Alliance - Hazlet, NJ

Full-time

Hazlet, NJ

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the pharmacy operations. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations under direct supervision. The associate plays a key role in enhancing the customer experience and supporting pharmacy operations effectively.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and trade-up or companion items to customers.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records.
• Performs duties assigned by Pharmacy Manager, including entering patient and drug information and filling prescriptions.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.

Requirements

• Less than high school education required.
• No prior experience necessary.