Pharmacy Customer Service Associate

$33,280 - $37,440/Yr

Walgreens Boots Alliance - Liberty, MO

Full-time - Entry Level

Liberty, MO

10,001+ employees

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing prescriptions, and ensuring compliance with pharmacy regulations, all while maintaining a clean and organized work environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist in the practice of pharmacy under direct supervision.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases, including cash handling.
• Maintains cleanliness and organization of counters and shelves, and takes inventory.
• Enters patient and drug information accurately into pharmacy systems.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Reports prescription errors to the pharmacist and adheres to company policies.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Constructs and maintains promotional displays and ensures compliance with product placement policies.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Tuition reimbursement