Pharmacy Customer Service Associate

Walgreens Boots Alliance - Taos, NM

Part-time - Entry Level

Taos, NM

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also maintain store operations and assist in inventory management, all while providing a friendly and efficient shopping experience.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases efficiently.
• Maintains cleanliness and organization of counters and shelves.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information.
• Reports prescription errors to the pharmacist and adheres to company policies.
• Handles telephone calls that do not require pharmacist's attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities and maintains knowledge of asset protection techniques.
• Constructs and maintains promotional displays and ensures compliance with product placement policies.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures clean and orderly store condition and appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• 401k retirement plan
• Paid time off
• Tuition reimbursement