Pharmacy Customer Service Associate

Walgreens Boots Alliance - Deerfield, IL

Full-time

Deerfield, IL

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations. The associate will also maintain store operations, manage inventory, and support the pharmacy department in various tasks.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and processes customer purchases.
• Maintains cleanliness and organization of counters and shelves.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist.
• Reports prescription errors to the pharmacist on duty.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third party prescription services.
• Assists with inventory management activities in the pharmacy department.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and merchandise placement.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Assists with store maintenance and appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Flexible hours
• Equal Opportunity Employer including disability/veterans