Pharmacy Customer Service Associate

$33,280 - $37,440/Yr

Walgreens Boots Alliance - Kitty Hawk, NC

Full-time - Entry Level

Kitty Hawk, NC

Health and Personal Care Retailers

About the position

As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This entry-level position offers opportunities for personal and professional growth in a dynamic healthcare environment, where you will engage with customers, process prescriptions, and ensure compliance with regulations. Your contributions will help customers lead healthier lives, and you will receive support and training to advance your career.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Shares customer service best practices with team members to enhance customer interactions.
• Provides fast and efficient service, recommending items for sale and processing customer purchases accurately.
• Maintains cleanliness and organization of counters and shelves, taking inventory and keeping records.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information and filling prescriptions accurately.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention and processes manual claims for third-party prescription services.
• Assists with inventory management activities, including ordering and storing pharmaceuticals, and maintains knowledge of asset protection techniques.
• Constructs and maintains promotional displays and ensures compliance with state and local laws regarding regulated products.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Ensures the store is clean and orderly, complying with all company policies and maintaining respectful relationships with coworkers.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurately filling prescriptions, including counting, measuring, and weighing medications.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Benefits

• Competitive hourly wage between $16 - $18.
• Opportunities for career advancement and personal development.
• Training programs and continuing education credits.