Pharmacy Customer Service Associate

Walgreens Boots Alliance - Marshfield, MA

Full-time - Entry Level

Marshfield, MA

Health and Personal Care Retailers

About the position

As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in delivering a distinctive and delightful customer experience. Your primary responsibilities will include providing courteous, fair, friendly, and efficient checkout service while assisting the pharmacist under direct supervision in the practice of pharmacy. You will be responsible for using pharmacy systems to obtain patient and drug information and process prescriptions accurately. Engaging with customers and patients is essential, as you will greet them and offer assistance with products and services, ensuring a positive experience by resolving issues and answering questions. You will model and share customer service best practices with team members, emphasizing interpersonal habits and Walgreens service traits to enhance customer satisfaction. In addition to customer engagement, you will handle various operational tasks. This includes registering customer purchases, processing transactions, and maintaining a clean and well-merchandised store environment. You will assist in inventory management activities, including ordering and unpacking pharmaceuticals, and ensure compliance with state and local laws regarding regulated products. Your role will also involve constructing and maintaining promotional displays, assisting with food item separation, and providing customer service in the photo area. You will be expected to complete special assignments and other tasks as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, while adhering to company policies and procedures. To succeed in this position, you will need to earn and maintain PTCB certification through the designated training program and attend training sessions as requested. This role requires a commitment to personal development and staying informed about the latest news and developments in healthcare and pharmacy.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Register customer purchases on assigned cash register and process transactions accurately.
• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Maintain clean and well-merchandised counters and shelves, and take inventory as needed.
• Assist in scheduling and maintaining workflow in the pharmacy department.
• Report prescription errors to the pharmacist on duty immediately.
• Handle telephone calls that do not require the personal attention of the pharmacist.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional displays and assist with product placement.
• Provide customer service in the photo area, including digital passport photo services.
• Assume web pick-up responsibilities and monitor orders in Picture Care Plus.
• Assist with maintaining a clean and orderly store condition and appearance.
• Complete special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Experience in a pharmacy setting.
• Knowledge of pharmacy systems and procedures.
• Strong interpersonal and communication skills.

Benefits

• Flexible scheduling options.
• Employee discounts on products and services.
• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.