Pharmacy Customer Service Associate

$33,280 - $37,440/Yr

Walgreens Boots Alliance - Albuquerque, NM

Full-time - Entry Level

Albuquerque, NM

Health and Personal Care Retailers

About the position

As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in enhancing customer experiences by providing assistance and support in a pharmacy setting. This entry-level position focuses on building relationships with customers, helping them navigate their health needs, and ensuring efficient pharmacy operations. You will receive training and support to advance your career while contributing to a positive and innovative work environment.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Shares customer service best practices with team members to enhance customer interactions.
• Provides fast and efficient service to customers, recommending items for sale and assisting in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and keeps records.
• Performs duties assigned by Pharmacy Manager and Staff Pharmacist, including entering patient and drug information and filling prescriptions accurately.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention and processes manual claims for prescription services.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains promotional displays and assists with food item separation and stock rotation.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Maintains a clean and orderly store condition and appearance, complying with company policies and procedures.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Competitive hourly wage of $16 - $18.
• Opportunities for career advancement and personal development.
• Training and support for maintaining PTCB certification.