Walgreens Boots Alliance - Winchester, VA
posted 2 months ago
As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in delivering a distinctive and delightful customer experience. Your primary responsibilities will include registering sales on the assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist, you will assist in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations. You will engage with customers and patients by greeting them and offering assistance with products and services, ensuring a positive customer experience by resolving issues and answering questions. In addition to customer engagement, you will model and share customer service best practices with team members, emphasizing interpersonal habits such as greeting, eye contact, and courtesy. You will also be responsible for recommending items for sale, processing customer purchases, and maintaining a clean and well-merchandised store environment. Your operational duties will include taking inventory, checking in merchandise, and performing clerical tasks as assigned by the Pharmacy Manager. You will ensure compliance with company policies regarding prescription dispensing and report any errors immediately to the pharmacist on duty. Your role will also involve assisting with inventory management activities, maintaining knowledge of asset protection techniques, and ensuring compliance with state and local laws regarding regulated products. You will assist with the maintenance of displays and product placement, provide customer service in the photo area, and monitor web pick-up orders. Additionally, you will be expected to maintain a clean and orderly store appearance and complete special assignments as needed. To succeed in this role, you will need to earn and maintain PTCB certification and participate in ongoing training and personal development to stay updated on healthcare and pharmacy practices.