Pharmacy Customer Service Associate

Walgreens Boots Alliance - Weymouth, MA

Part-time - Entry Level

Weymouth, MA

Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations, all while maintaining a clean and organized store environment.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service to customers.
• Register customer purchases on the cash register and process transactions accurately.
• Assist pharmacists in entering patient and drug information and filling prescriptions.
• Report prescription errors to the pharmacist immediately and adhere to company policies regarding pharmacy errors.
• Handle telephone calls that do not require the personal attention of the pharmacist.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional displays and assist with product placement.
• Provide customer service in the photo area and assume web pick-up responsibilities.
• Maintain a clean and orderly store condition and appearance.

Requirements

• Fluency in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately filling prescriptions.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Flexible scheduling options
• Employee discounts
• Health insurance options
• 401k retirement plan
• Paid time off