Pharmacy Customer Service Associate

$33,280 - $37,440/Yr

Walgreens Boots Alliance - Rochester, IN

Full-time - Entry Level

Rochester, IN

Health and Personal Care Retailers

About the position

As a Pharmacy Customer Service Associate at Walgreens, you will play a crucial role in delivering exceptional customer service while assisting pharmacists in the practice of pharmacy. This entry-level position offers opportunities for personal and professional growth in a dynamic healthcare environment, where you will engage with customers, process prescriptions, and ensure compliance with regulations. Your contributions will help customers lead healthier lives, and you will receive the support and tools necessary to advance your career.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Recommends items for sale and trade-up or companion items to customers.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and maintains records.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information and filling prescriptions.
• Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
• Handles telephone calls that do not require the pharmacist's personal attention.
• Processes manual claims for third-party prescription services in a timely manner.
• Assists with inventory management activities, including ordering and unpacking pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays for promotional and seasonal merchandise.
• Provides customer service in the photo area and assumes web pick-up responsibilities.
• Assists with store maintenance to ensure a clean and orderly appearance.
• Completes special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Competitive hourly wage of $16 - $18.
• Opportunities for career advancement and personal development.
• Access to training programs and continuing education credits.