Pharmacy Lead Tech, FSS

$35,360 - $62,400/Yr

CVS Health - Poughkeepsie, NY

Full-time - Entry Level

Poughkeepsie, NY

Health and Personal Care Retailers

About the position

The Pharmacy Lead Technician, FSS role at CVS Health is designed to support pharmacists while mentoring and guiding the pharmacy technician team. This position is pivotal in a retail pharmacy setting, focusing on patient care, regulatory compliance, and operational excellence. The lead technician is responsible for managing pharmacy workstations, ensuring accurate prescription filling, and providing exceptional customer service. Additionally, the role includes overseeing inventory management, assisting with training new hires, and supporting store operations to enhance customer loyalty and service quality.

Responsibilities

• Support the pharmacy leadership team with administrative tasks and compliance training tracking.
• Manage scheduling of pharmacy support staff and ensure proper coverage for time off requests.
• Oversee pharmacy inventory management and coach the team on best practices.
• Assist in onboarding and training new pharmacy hires, ensuring completion of training modules.
• Set an example of outstanding performance in customer service and patient care for the team.
• Provide constructive feedback to team members to improve work environment and dynamics.
• Ensure compliance with federal and state laws and CVS policies regarding patient safety and privacy.

Requirements

• 1-3 years relevant work experience
• Must be at least 18 years of age
• 1+ years experience as a Pharmacy Technician
• High school diploma or General Equivalent Development (GED) required
• PTCB National Certification
• State-level licensure requirements vary by state
• Regular and reliable attendance
• Availability to work some nights and weekends to support business needs
• Strong attention to detail and focus
• Customer service orientation with a friendly demeanor
• Effective communication skills, both verbal and written
• Mathematical reasoning skills for prescription calculations
• Problem resolution skills to address complex situations.

Nice-to-haves

• 3-5 years relevant work experience
• Ability to work in the home store and across the market in other locations
• Previous experience as a front store supervisor

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO) and paid holidays