Pharmacy Lead Technician

About the position

The Lead Pharmacy Technician at CVS Health plays a crucial role in delivering compassionate care to patients while supporting the pharmacy team and pharmacists. This position is designed for individuals who can balance efficiency with accuracy in a fast-paced retail pharmacy environment, ensuring customer satisfaction and compliance with medication needs and regulatory standards. The Lead Technician is expected to mentor and guide other pharmacy staff, contribute to team goals, and actively engage with customers to promote better health outcomes.

Responsibilities

• Engage customers to learn about their health and medications, promoting CVS services as a partner in their health journey.
• Prioritize customer needs and ensure complete satisfaction through genuine care and empathy in all interactions.
• Comply with applicable Federal and State laws, regulations, and CVS policies to ensure patient safety and confidentiality.
• Follow workflow procedures effectively, managing responsibilities while assisting the team as needed.
• Balance quality and efficiency in all tasks, maintaining accuracy and meeting workflow and inventory management goals.
• Proactively identify and resolve potential problems to ensure timely access to medications for customers.
• Seek opportunities to expand clinical, technical, and insurance knowledge to assist customers effectively.
• Contribute to team goals and adapt to changes in the work environment to foster a supportive atmosphere.
• Assist the Pharmacist with daily activities, including reports and scheduling.
• Coordinate and implement training for support staff, providing coaching and feedback to enhance team performance.
• Lead by example, demonstrating outstanding performance and a strong work ethic.

Requirements

• National Certification (PTCB or ExCPT) is required.
• Must be at least 18 years of age.
• Licensure requirements vary by state.
• Ability to concentrate on tasks without distraction.
• Strong customer service orientation and ability to respond to customer needs.
• Effective verbal and written communication skills, including active listening.
• Mathematical reasoning skills for solving problems related to prescriptions.
• Problem resolution skills to identify and address issues effectively.

Nice-to-haves

• Work 30 hours or greater per week.
• More than 1 year of experience as a CVS Pharmacy Technician.
• Experience in an Inventory Specialist role.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses.
• CVS store discount and discount programs with partners.
• Paid Time Off (PTO) and paid holidays.