About the position
Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we're helping people on their path to better health—from advising on prescriptions to helping manage chronic and specialty conditions. Because we're present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Lead Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day. Lead Technicians build upon the skills and responsibilities of the Pharmacy Technician and are focused on being a role model, mentor and guide to the pharmacy team while supporting the Pharmacists. This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high impact patient focused role and to positively impact the lives of others. The ideal candidate must be able to triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast-paced environment, and achieve excellence in customer service through compassion and genuine care for all patients while ensuring all medication needs and regulatory compliance standards are met. Pharmacy Technicians must demonstrate ethical conduct and maintain patient confidentiality at all times. The Lead Pharmacy Technician promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers' path to better health. They focus on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction. They understand and follow applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; comply with CVS policies and procedures to ensure patient safety and protect patient privacy and security. The Lead Pharmacy Technician effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages their own responsibilities while shifting to help the team where needed. They deliver results while balancing quality and efficiency in all tasks, maintain accuracy while consistently meeting workflow and inventory management goals. They demonstrate compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborate with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns. Additionally, they actively seek opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers. They contribute to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remain flexible for both schedule and business needs while easily adapting to changes at work to enable a supportive, collaborative, and challenging work environment. The Lead Pharmacy Technician assists the Pharmacist with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling. They coordinate/implement the training and development of support staff with the field training team, willingly coach, train and mentor new colleagues to develop the team and share best practices, and provide support staff performance feedback to the Pharmacy Manager to contribute to their growth and development. They lead with heart by setting an example of outstanding performance for their team, remain flexible, provide coaching, are supportive and respectful while always striving to get better. They proactively take on additional tasks and responsibilities, demonstrating a strong work ethic, and identify opportunities and share insight on how to improve patient care and customer service. They also provide training, act as backup, and provide mentoring and coaching to the Inventory Specialist.
Responsibilities
- Promotes a path to better health by engaging customers to learn about their health and medications.
- Educates customers about CVS services and products, positioning CVS as a partner in their health journey.
- Focuses on the customer, prioritizing their needs and ensuring complete satisfaction.
- Understands and follows applicable Federal and State laws, regulations, and ethical principles to ensure patient safety.
- Effectively follows workflow procedures for day-to-day coordination and processing of patient medication orders.
- Delivers results while balancing quality and efficiency in all tasks, maintaining accuracy and meeting goals.
- Demonstrates compassion by proactively identifying and resolving potential problems for customers.
- Collaborates with pharmacy teams, medical staff, insurance companies, and customers to resolve issues.
- Seeks opportunities to expand clinical, technical, and insurance knowledge to assist customers effectively.
- Contributes to high-performing teams by looking for opportunities to contribute to team goals and adapting to changes.
- Assists Pharmacist with managing day-to-day activities and administration, including reports and scheduling.
- Coordinates and implements training and development of support staff.
- Coaches, trains, and mentors new colleagues to develop the team and share best practices.
- Provides performance feedback to the Pharmacy Manager to contribute to staff growth and development.
- Leads by example, setting a standard of outstanding performance for the team.
- Proactively takes on additional tasks and responsibilities, demonstrating a strong work ethic.
- Identifies opportunities to improve patient care and customer service.
- Provides training and mentoring to the Inventory Specialist.
Requirements
- PTCB National Certification
- Must be at least 18 years of age
- Licensure requirements vary by state
- Attention and Focus: Ability to concentrate on tasks without distraction
- Customer Service Orientation: Actively look for ways to help people in a friendly manner
- Communication Skills: Ability to use and understand verbal and written communication
- Mathematical Reasoning: Ability to use math to solve problems, such as calculating prescription supply
- Problem Resolution: Ability to judge when something is wrong and choose the best course of action.
Nice-to-haves
- Work 30 hours or greater per week
- Greater than 1 year experience as a CVS Pharmacy Technician
- Experience in Inventory Specialist role
- High School diploma or equivalent preferred but not required.
Benefits
- Full range of medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year.
