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Pharmacy Manager
Walgreens Boots Alliance - Wallace, NC
posted 2 months ago
About the position
The Pharmacy Manager is responsible for providing empathetic pharmacy consulting services to patients, ensuring the effective use of medications, and managing pharmacy operations. This role includes overseeing pharmacy staff performance, enhancing patient experience, and ensuring compliance with regulatory guidelines. The Pharmacy Manager also plays a key role in improving pharmacy financials and workflow efficiency while delivering clinical healthcare services such as immunizations and diagnostic testing.
Responsibilities
- Engages patients by greeting them and offering assistance with products and services.
- Models and shares customer service best practices with all team members.
- Connects with patients by anticipating needs and proactively offering services.
- Participates and assists in community events as requested by management.
- Counsels patients on medication usage, side effects, and interactions.
- Performs pharmacist tasks including compounding and drug therapy reviews.
- Ensures the pharmacy operates in accordance with regulations and company policies.
- Collaborates with Store Manager to define and develop new strategic business opportunities.
- Maintains knowledge of pharmacy systems and supports staff and patients with technology.
- Ensures insurance claims are processed accurately and resolves patient issues with insurance companies.
- Follows up with medical providers to clarify prescribed medications and answer questions.
- Performs clinical and wellness services such as immunizations and diagnostic testing.
- Manages the maintenance and improvement of the pharmacy department.
- Prepares and submits required records and reports to comply with laws.
- Collaborates with Store Manager on pharmacy staff hiring and performance management.
- Maintains team member morale and addresses employee relations concerns.
- Maintains required licensing and enhances knowledge related to pharmacy and healthcare.
- Supports the Store Manager by communicating corporate health and wellness services to pharmacy staff.
- Analyzes performance data including pharmacy financials and customer service.
- Develops relationships with the local medical community to promote pharmacy business.
Requirements
- BS in Pharmacy or Pharm D Degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willing to become an immunizer within 90 days of hire.
- At least 1 year pharmacy experience including prescription filling and pharmacy operations.
- Experience performing prescription dispensing activities with knowledge of controlled substance laws.
- An average rating of at least 3.0 on leadership behaviors on the last performance review (internal candidates only).
Nice-to-haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months pharmacy experience with Walgreen Co.
- An average rating of 3.7 or above on leadership behaviors on the last performance review (internal candidates only).
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k
- 401k matching
- Paid holidays
- Paid time off
- Employee discount programs
- Tuition reimbursement
- Professional development opportunities
