Pharmacy Manager

Walgreens Boots Alliance - Council Bluffs, IA

Full-time - Entry Level

Council Bluffs, IA

5,001-10,000 employees

Health and Personal Care Retailers

About the position

The position involves providing empathetic pharmacy consulting services to patients, focusing on the effective use of medications and awareness of drug interactions. The role includes offering preventive and clinical healthcare services, managing pharmacy operations, and ensuring compliance with regulatory guidelines. The pharmacist will also oversee staff performance, enhance patient experience, and contribute to the financial success of the pharmacy.

Responsibilities

• Engage patients by greeting them and offering assistance with products and services.
• Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
• Model and share customer service best practices with team members.
• Connect with patients by anticipating needs and proactively offering services.
• Lead efforts to enhance patient experience by increasing awareness of healthcare services offered through Walgreens.
• Counsel patients on medication usage, side effects, interactions, and privacy.
• Perform pharmacist tasks including compounding, drug therapy reviews, and medication management.
• Ensure the pharmacy operates in accordance with regulations and company policies.
• Establish procedures that promote efficient workflow in the pharmacy.
• Collaborate with Store Manager to define and develop new strategic business opportunities.
• Ensure insurance claims are processed accurately and resolve patient issues with insurance companies.
• Conduct clinical and wellness services such as immunizations and diagnostic testing.
• Manage the maintenance and improvement of the pharmacy department.
• Prepare and submit all required records and documentation for pharmacy operations.
• Collaborate with Store Manager on pharmacy staff hiring and performance management.
• Monitor and recognize improvements in pharmacy staff performance.
• Maintain required licensing and enhance knowledge related to pharmacy and healthcare.
• Support the Store Manager by communicating relevant corporate health and wellness services to pharmacy staff.
• Analyze performance data including pharmacy financials and customer service.

Requirements

• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year pharmacy experience including prescription filling and pharmacy operations.
• Experience performing prescription dispensing activities with knowledge of controlled substance laws.
• An average rating of at least 3.0 on leadership behaviors in the last performance review (internal candidates only).

Nice-to-haves

• Experience with pharmacy software and technology systems.
• Knowledge of insurance billing processes.
• Strong interpersonal and communication skills.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Employee discounts on products and services.