Pharmacy Operations Manager

$46,800 - $64,480/Yr

Walgreens Boots Alliance - Gurnee, IL

Full-time - Mid Level

Gurnee, IL

Health and Personal Care Retailers

About the position

The Pharmacy Operations Manager is responsible for overseeing day-to-day non-clinical pharmacy operations, ensuring efficient workflow and a positive patient experience. This role includes supervising pharmacy technicians and cashiers, managing pharmacy systems, and engaging with customers to enhance their experience. The manager also plays a key role in training and performance management of pharmacy staff, while ensuring compliance with company policies and regulations.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Supervise pharmacy technicians and cashiers under the guidance of a pharmacist.
• Engage with customers to resolve complaints and enhance their experience.
• Assist pharmacists in patient care delivery, including registration and prescription processing.
• Manage pharmacy workflow and ensure tasks are completed on time.
• Prepare and file reports required by the company and government agencies.
• Drive excellence in pharmacy operations and manage daily schedules.
• Ensure compliance with business administrative activities and inventory management tasks.
• Communicate prescription errors to the accountable pharmacist.
• Assist in analyzing and improving pharmacy financials and operational quality.
• Manage Community Outreach Portal and coordinate off-site immunization clinics.

Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English.

Nice-to-haves

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Flexible scheduling
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities