Pharmacy Operations Manager

$46,800 - $64,480/Yr

Walgreens Boots Alliance - Goshen, IN

Full-time - Mid Level

Goshen, IN

Health and Personal Care Retailers

About the position

The Pharmacy Operations Manager is responsible for overseeing non-clinical pharmacy operations and ensuring efficient workflow while providing a positive patient experience. This role involves supervising pharmacy technicians, managing customer interactions, and assisting pharmacists in delivering patient care. The manager is accountable for training, performance management, and maintaining compliance with company policies and regulations.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities.
• Ensure efficient pharmacy workflow and a positive patient experience.
• Supervise pharmacy technicians and cashiers under the guidance of a pharmacist.
• Lead training, coaching, and performance management of pharmacy technicians.
• Engage customers and resolve complaints to enhance customer experience.
• Assist pharmacists in patient care delivery, including registration and prescription data entry.
• Manage core pharmacy workflow and drive excellence in operations.
• Prepare and file reports required by the company and government agencies.
• Ensure compliance with business administrative activities and inventory management tasks.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies regarding pharmacy errors.
• Assist in analyzing and improving pharmacy financials and operational quality.
• Manage Community Outreach Portal and coordinate off-site immunization clinics.

Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

Nice-to-haves

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• 401k matching
• Paid holidays
• Paid time off
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities