Pharmacy Tech- Analyst - Willow - Inpatient Pharmacy

South Central Regional Medical Center - Laurel, MS

Full-time

Laurel, MS

Hospitals

About the position

The Analyst - Willow - Inpatient Pharmacy position at South Central Regional Medical Center is a critical role within the EPIC department, focusing on the pharmacy applications integrated into the electronic health record (EHR). This position serves as the primary build and support contact for pharmacy applications, ensuring that they function effectively and meet the needs of end users. The Analyst will act as a subject matter expert on EHR application integration with other clinical applications and information systems, facilitating smooth operations and communication between various stakeholders. In this role, the Analyst will be responsible for identifying and resolving issues that arise within the pharmacy application area, as well as those that may impact other application teams. This includes guiding workflow design, building and testing the system, and addressing technical issues associated with the Epic (Wisconsin) software. The Analyst will also be tasked with implementing requested changes to the system and serving as a liaison between end users and Epic staff, ensuring that the system aligns with the organization’s business needs. Regular communication with Epic representatives and organizational stakeholders is essential to ensure that deliverables and timelines are met. The Analyst will develop a deep understanding of operational needs by attending site visits and integrated sessions, which will help set the direction for the organization’s workflows. Additionally, the Analyst will participate in training sessions with end users, troubleshoot problems, and maintain ongoing communication with leadership regarding project statuses and issues. Weekly team meetings will be held to discuss deliverables, shared issues, and upcoming milestones, ensuring that all team members are aligned and informed.

Responsibilities

• Act as the primary support contact for the application's end users.
• Identify and resolve issues in the application area and those impacting other application teams.
• Guide workflow design, build and test the system, and analyze technical issues associated with Epic software.
• Implement requested changes to the system.
• Serve as a liaison between end users' workflow needs and Epic staff.
• Maintain regular communication with Epic representatives.
• Work with stakeholders to ensure the system meets business needs, including deliverables and timelines.
• Develop an understanding of operational needs through site visits and integrated sessions.
• Participate in training and work with end users.
• Troubleshoot problems and questions.
• Review project statuses and issues with leadership on an ongoing basis.
• Participate in weekly communications with team members to discuss deliverables, issues, and milestones.

Requirements

• Pharmacy Technician Certification, required.
• Two years of hospital-based pharmacy experience, required.
• Attain assigned EPIC (WISCONSIN) Certification(s) within 90 days of employment.

Nice-to-haves

• Flexibility with respect to changing end-user business needs.
• Open-mindedness to examine ideas or concepts from multiple angles.
• Ownership of work activities to ensure accurate and timely completion.
• Ability to recognize and seek out additional assignments or tasks.
• Clear and concise communication with project leadership and subject matter experts.
• Willingness to learn new software and systems.
• Attentive listening to ensure accurate message reception.
• Logical examination and interpretation of information to determine problem causes and develop resolutions.
• Perseverance in difficult situations and ability to perform under stress.