Sam's Club - Kansas City, MO
posted 3 months ago
As a Member Service Associate at Sam's Club, you will play a crucial role in providing exceptional service to our members. Your primary responsibility will be to acknowledge members as they enter the store, identify their needs, and assist them with their purchasing decisions. This includes locating merchandise, resolving any issues or concerns, and promoting the company's products and services. You will operate hardware such as cash registers and related equipment, processing member purchases efficiently while assisting with payments, returns, refunds, and exchanges according to the appropriate procedures for different membership and payment types. In addition to general member service, you will also be responsible for providing Pharmacy products and services in accordance with company policies. This includes assisting with the processing of prescription and over-the-counter (OTC) orders, stocking and securing Pharmacy supplies, entering prescription information, and maintaining necessary paperwork and documentation. You will receive and stock merchandise in the Pharmacy area, ensuring that it is organized and maintained according to company procedures. This role requires you to complete work assignments and priorities by utilizing company policies, data, and resources effectively. Collaboration with managers, co-workers, customers, and other business partners is essential to identify priorities, deadlines, and expectations, while also adapting to changes and learning from feedback. Compliance with company policies, procedures, and standards of ethics and integrity is paramount. You will implement related action plans and utilize the Open Door Policy to ensure that business processes and practices are executed correctly. At Sam's Club, we are committed to offering competitive pay and performance-based bonus awards, along with a comprehensive benefits package designed to support the well-being of our associates. This includes health benefits such as medical, vision, and dental coverage, as well as financial benefits like a 401(k) plan, stock purchase options, and company-paid life insurance. Paid time off benefits encompass PTO, parental leave, family care leave, bereavement, jury duty, and voting, with additional PTO and/or PPTO available for vacation, sick leave, and holidays. Our commitment to education is reflected in the Live Better U program, which provides full-time and part-time associates with company-paid education benefits, covering tuition, books, and fees for various educational programs.