Sam's Club - Lake Charles, LA
posted 3 months ago
As a Member Service Associate at Sam's Club, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to acknowledge members as they enter the store, identify their needs, and assist them with their purchasing decisions. This includes locating merchandise, resolving any issues or concerns, and promoting the company's products and services. You will operate hardware such as cash registers and related equipment, processing member purchases efficiently and assisting with payments, returns, refunds, and exchanges according to the appropriate procedures for different membership and payment types. In addition to general member service, you will also provide Pharmacy products and services in accordance with company policies. This involves assisting with the processing of prescription and over-the-counter (OTC) orders, stocking and securing Pharmacy supplies, entering prescription information, and maintaining necessary paperwork and documentation. You will be responsible for receiving and stocking merchandise in the Pharmacy area, ensuring that it is organized and maintained according to company procedures. This includes utilizing equipment appropriately and completing all required documentation. Your role will also require you to complete work assignments and priorities by leveraging company policies, data, and resources. You will collaborate with managers, co-workers, customers, and other business partners to identify priorities, deadlines, and expectations. Effective communication of progress and information will be essential, as will your ability to adapt to change and learn from feedback. Compliance with company policies, procedures, and standards of ethics and integrity is paramount, and you will implement related action plans as necessary. At Sam's Club, we are committed to offering competitive pay and performance-based bonuses, along with a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our health benefits include medical, vision, and dental coverage, while financial benefits encompass a 401(k) plan, stock purchase options, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement leave, jury duty, and voting leave, with additional PTO and/or PPTO available for vacation, sick leave, and holidays. The amount of PTO you receive will depend on your job classification and length of employment, ensuring compliance with paid sick leave laws where applicable. Furthermore, we offer short-term and long-term disability, company discounts, Military Leave Pay, and reimbursement for adoption and surrogacy expenses. Our Live Better U program provides education benefits for associates, covering tuition, books, and fees for various educational programs, from high school completion to bachelor's degrees. Join us at Sam's Club and be part of a team that is dedicated to helping our members save money and live better.