Safeway - Anchorage, AK
posted 3 months ago
The Pharmacy Tech Clerk position is designed to provide exceptional customer service while assisting the Pharmacist in maintaining a clean and organized pharmacy area. The role involves prioritizing tasks and processing prescription orders in compliance with Federal and State laws, as well as company policies and procedures. The Pharmacy Tech Clerk will champion the company's customer service programs, ensuring that customer relations are handled positively and effectively, including the resolution of complaints. The position promotes the philosophy of personalized service within the pharmacy, ensuring that each customer feels valued and attended to. In this role, the Pharmacy Tech Clerk will be responsible for answering phone calls and directing inquiries that require a pharmacist's expertise. They will accept written prescriptions or refill requests from patients, confirming the completeness of patient records and obtaining necessary information. The clerk will also communicate with physicians to secure prescription and refill authorizations, applying basic prescription reading skills during data entry. This includes differentiating dosage forms, understanding directions, and performing pharmacy calculations. The Pharmacy Tech Clerk will access the pharmacy computer system to retrieve and verify patient records, process prescriptions, and inform patients about the availability of generic alternatives when permitted by law. They will maintain organization within the pharmacy, replenish supplies, and operate the patient sales register, ensuring accurate processing of payments. The role requires maintaining a clean and secure pharmacy environment while safeguarding the confidentiality of patient and company information. The clerk will perform all duties with integrity and respect towards customers, associates, and vendors, and will undertake additional tasks as assigned by the pharmacist or store management.