Pharmacy Tech III Dispensing Cabinet Coordinator

Duke University - Durham, NC

Full-time

Durham, NC

Educational Services

About the position

At Duke Health, we are committed to compassionate care that transforms the lives of patients, their families, and the broader community. Join us at Duke University Hospital in Durham, North Carolina, where we are consistently recognized as one of the best hospitals in the United States and the top hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals, featuring 1,048 patient beds, 65 operating rooms, and comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center and an endo-surgery center. We are currently seeking an Automatic Dispensing Cabinet Coordinator to join our Inpatient Operations pharmacy team. This role is crucial in managing and maintaining our medication dispensing systems and code carts, ensuring efficient and accurate medication distribution, system maintenance, and compliance with safety standards across various sites, including off-site Duke Health Integrated Practice (DHiP) locations, for 50% of the time. The Automatic Dispensing Cabinet Coordinator will be responsible for maintaining Automatic Dispensing Cabinets (ADCs), which includes managing and replenishing inventory, monitoring medication expirations, and ensuring compliance with safety standards. The coordinator will also administer user profile configurations and access rights, conduct regular inspections, and perform maintenance tasks on ADCs. Additionally, the role involves addressing medication shortages, recalls, and dispensing errors, supporting the deployment of new Omnicell systems, and overseeing monthly inventory assessments. The coordinator will develop and revise policy and procedure documents governing ADC operations and provide training to pharmacy technicians on best practices. In managing code carts, the coordinator will inspect, build, and track code carts to ensure they are compliant and ready for emergency use. This includes auditing and replenishing inventory in code carts in alignment with DUH Pharmacy's Code Blue policy. The coordinator will also travel to off-site DHiP locations to replenish and troubleshoot code carts and ADCs, formulate policy documentation for code cart management, and provide specialized training to pharmacy technicians on emergency preparedness protocols. Additional duties include staffing the inpatient operations pharmacy, liaising with Omnicell support, and ensuring compliance with health and safety regulations. This position offers a $5,000 commitment bonus for newly hired team members.

Responsibilities

• Maintain Automatic Dispensing Cabinets (ADCs) by managing and replenishing inventory, monitoring medication expirations, and ensuring compliance with safety standards.
• Administer user profile configurations and access rights on the server, including account initiation, modification, and deactivation.
• Conduct regular inspections and perform maintenance tasks on ADCs, including replacing defective components and ensuring cleanliness.
• Address and resolve issues related to medication shortages, recalls, and dispensing errors promptly.
• Support the deployment of new Omnicell systems and contribute to strategic planning for future enhancements.
• Oversee monthly inventory assessments for medications and respond to inventory discrepancies as directed by senior management.
• Develop, evaluate, and revise policy and procedure documents governing ADC operations and maintenance at DHiP locations.
• Provide training and guidance to pharmacy technicians on operational procedures and best practices for ADC use.
• Inspect, build, and track code carts to ensure compliance and readiness for emergency use.
• Audit and replenish inventory in code carts in alignment with DUH Pharmacy's Code Blue policy.
• Travel to off-site DHiP locations to replenish and troubleshoot code carts and ADCs.
• Formulate and uphold policy documentation for code cart management at DHiP locations.
• Provide specialized training to pharmacy technicians on code cart management and emergency preparedness protocols.
• Act as the pharmacy liaison for the Duke Patient Response oversight committee, facilitating communication and response strategies.
• Staff inpatient operations pharmacy regularly to support ongoing pharmacy needs and maintain proficiency in core functions.
• Liaise with Omnicell support to troubleshoot issues and oversee system updates.
• Respond to requests for ADC and code cart assistance from nursing and pharmacy areas.

Requirements

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program, or acceptance into pharmacy school, or one year of pharmacy or healthcare-related experience.
• Minimum of two years of pharmacy technician experience is required.
• North Carolina Board of Pharmacy registration is required.
• Pharmacy Technician certification from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT) is required.
• Considerable knowledge of drug names, medical terminology, and pharmaceutical calculations is necessary.
• Proficient computer skills including Excel, Word, and PowerPoint are required.
• Strong written and verbal communication skills are essential.
• Critical thinking skills with the ability to implement solutions are required.
• Excellent customer service skills, prioritizing the needs of patients and team members, are necessary.
• Strong organizational skills, including effective time and resource management, are required.

Nice-to-haves

• College coursework in business/management or position-specific advanced coursework is preferred.

Benefits

• $5,000 Commitment Bonus for Newly Hired Team Members