IQVIA - Parsippany-Troy Hills, NJ
posted 4 months ago
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs, our CSMS division has over 10,000 field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that we are currently looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. As the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program, Call Center Representatives are responsible for fielding requests and providing initial support for customer inquiries via telephone, email, fax, or other available means of contact to the Support Center. You will quickly assess the user's issue and provide first-level support for problem resolution, document information specific to the resolution, and escalate unresolved issues expeditiously to the appropriate area. Additionally, you will recognize operational challenges and suggest recommendations to management as necessary. The role requires the ability to work 40 hours per week under moderate supervision, with two shifts available: 8:30 am EST - 5:30 pm EST or 11:00 am EST - 8:00 pm EST.