Pharmacy Technician-Call Center Specialty Pharmacy Hybrid Work from Home

Full-time - Entry Level

Hybrid - Westwood, MA

Ambulatory Health Care Services

About the position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The position involves directing and assisting patient access to the specialty pharmacy by answering, screening, and processing a high volume of incoming calls in a dedicated call center.

Responsibilities

• Answers, screens and processes a high volume of calls in a professional manner.
• Utilizes and adheres to the phone scripts and guidelines for triaging calls.
• Asks appropriate questions and uses independent judgment to determine the type of appointment, appropriate provider and urgency needed.
• Utilizes pharmacy software applications to schedule prescription refills.
• Verifies and updates patients' demographic information and transfers to registration for update as needed.
• Obtains necessary referrals for scheduled visit and documents in system.
• Documents appropriate payer information, including worker's compensation and auto liability.
• Informs patient of necessary preparation for prescription delivery.
• Records and forwards accurate messages to pharmacist, providers and staff.
• Triages calls for urgent information or services to appropriate staff.
• Responds to requests for information or assistance within scope of knowledge and authority.
• Resolves and responds to provider email requests in an efficient and professional manner.
• Acts as a liaison with medical center departments and external providers and agencies.

Requirements

• High School diploma or GED required.
• License Mass Registered Pharmacy Tech required.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications.

Nice-to-haves

• PTCB certification.
• Strong typing skills 40+ wpm.
• Knowledge of medical and pharmacy terminology.
• Call Center and/or telephone customer service experience.
• Specialty Pharmacy experience.
• Bilingual written and verbal communication skills.