Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Massillon, OH

Full-time - Entry Level

Massillon, OH

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your ability to develop strong relationships with customers will be key to your success in this position. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and ensuring compliance with the Walgreen Co. Pharmacy Code of Conduct. You will report any prescription errors to the pharmacist and adhere to company policies regarding quality improvement. Additionally, you will handle cash register transactions, assist customers in locating products, and manage telephone calls that do not require the pharmacist's attention. Your role will also involve supporting inventory management activities and maintaining a clean and orderly pharmacy environment. To succeed in this position, you will need to earn and maintain PTCB certification and participate in ongoing training and education. The Walgreens pharmacy technician apprenticeship program offers valuable experience that qualifies for college credit hours, further enhancing your educational credentials. This position is ideal for individuals who are new to the pharmacy field or those with prior experience, as Walgreens provides comprehensive training to help you utilize your skills effectively in serving patients and customers.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Process manual claims for third-party program prescription services in a timely manner.
• Assist in inventory management activities, including ordering and unpacking pharmaceuticals.
• Maintain a clean and orderly pharmacy environment.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Must be able to earn and maintain PTCB certification through the designated training program.
• Prefer six months of experience in a retail environment.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills and knowledge of store inventory control.

Nice-to-haves

• Prior work experience with Walgreens is preferred.
• Knowledge of pharmacy systems and operations is a plus.
• Experience in customer service roles is beneficial.

Benefits

• Comprehensive training and apprenticeship program recognized by ASHP and Department of Labor.
• Opportunity to earn college credit hours through the apprenticeship program.
• Support for obtaining PTCB certification.