Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Arlington Heights, IL

Full-time - Entry Level

Arlington Heights, IL

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your ability to develop strong relationships with customers will be key to your success in this position. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and ensuring compliance with the Walgreen Co. Pharmacy Code of Conduct. You will report any prescription errors to the pharmacist and adhere to company policies regarding pharmacy errors and quality improvement. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy team in various clerical duties. Your role may also involve assisting in clinical services, such as collecting and labeling samples, and maintaining good relationships with local healthcare providers. Training and personal development are integral to this position. You will be required to earn and maintain PTCB certification and participate in ongoing training to stay updated on healthcare and pharmacy developments. Completing the Walgreens pharmacy technician apprenticeship program can also earn you college credit hours, further enhancing your educational qualifications.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist with inventory management activities, such as ordering and unpacking pharmaceuticals.
• Assist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Maintain a clean and orderly pharmacy department.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Must be able to assist the pharmacist in various pharmacy duties as per state and federal regulations.
• Must complete the Walgreens pharmacy technician apprenticeship program and earn PTCB certification as a condition of promotion to senior technician.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Comprehensive training program recognized by ASHP & Department of Labor.
• Opportunity to earn college credit hours through the apprenticeship program.
• Support for obtaining PTCB certification.