Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Marlborough, MA

Full-time - Entry Level

Marlborough, MA

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. This position requires you to develop strong relationships with valuable customers and ensure that their needs are met effectively. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and checking for potential drug interactions. You will report any prescription errors to the pharmacist and adhere strictly to company policies regarding Good Faith Dispensing. Additionally, you will handle cash transactions, assist customers in locating products, and manage telephone calls that do not require the pharmacist's attention. Your role will also involve supporting inventory management activities and maintaining a clean and orderly pharmacy environment. You will be expected to complete special assignments and tasks as assigned by the Pharmacy Manager or Staff Pharmacist. To ensure your professional development, you will be required to earn and maintain PTCB certification and attend training sessions to acquire continuing education credits. The Walgreens pharmacy technician apprenticeship program qualifies for eight college credit hours, recognized by the American Council on Education (ACE), which can significantly enhance your educational credentials.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Report prescription errors to the pharmacist on duty and adhere to company policies regarding pharmacy errors.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist in scheduling and maintaining workflow in the pharmacy.
• Assist with inventory management activities, such as ordering and unpacking pharmaceuticals.
• Assist the pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.
• Ensure the Pharmacy Department is stocked with adequate supplies and is clean and orderly.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist the pharmacist in various pharmacy duties under supervision.
• Basic computer skills to operate pharmacy systems effectively.
• Good math skills for accurately filling prescriptions.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor.
• Opportunity to earn PTCB certification and maintain it through the designated training program.
• Continuing education credits through training and PPLs requested by Manager.
• Experience qualifies for eight college credit hours recognized by ACE.