Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - La Grange, IL

Full-time - Entry Level

La Grange, IL

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. This certification not only enhances your skills but also provides you with a nationally recognized credential that is portable and valuable in advancing your career in pharmacy. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with state and federal regulations. You will be responsible for utilizing pharmacy systems to obtain patient and drug information, processing prescriptions, and ensuring accurate data entry. If you are PTCB certified, you will also have the opportunity to coach other pharmacy technicians and cashiers in operating pharmacy systems and cash registers. Your primary focus will be on delivering a distinctive and delightful customer experience, engaging with customers, resolving issues, and modeling best practices in customer service. You will assist in the operational aspects of the pharmacy, including filling prescriptions, verifying medications, and maintaining workflow. Reporting any prescription errors to the pharmacist and adhering to company policies regarding Good Faith Dispensing is essential. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy team in various clerical duties. Your role may also involve assisting in clinical services, such as collecting and labeling samples, and fostering relationships with local healthcare providers to enhance growth opportunities for the pharmacy. Continuous training and personal development are key components of this position. You will be required to earn and maintain PTCB certification and participate in ongoing education to stay updated on the latest developments in healthcare and pharmacy. Completing the Walgreens pharmacy technician apprenticeship program can also earn you college credit hours, further enhancing your qualifications in the field.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Report prescription errors to the pharmacist on duty and adhere to company policies regarding pharmacy errors.
• Register all related sales on assigned cash register and handle cash as required.
• Assist in inventory management activities, such as ordering, unpacking, checking, and storing pharmaceuticals.
• Assist the pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist in the practice of pharmacy in accordance with state and federal regulations.
• Basic computer skills to operate pharmacy systems and cash registers.
• Good math skills for accurately filling prescriptions.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor.
• Opportunity to earn college credit hours through the apprenticeship program.
• Continuing education credits for maintaining knowledge and skills in healthcare and pharmacy.