Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Rochester, NY

Full-time - Entry Level

Rochester, NY

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your ability to develop strong relationships with customers will be key to your success in this position. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and ensuring compliance with company policies. You will report any prescription errors immediately and adhere to the Walgreen Co. policy regarding Good Faith Dispensing. Additionally, you will handle cash transactions, assist customers in locating products, and manage telephone calls that do not require the pharmacist's attention. Your role will also involve supporting inventory management activities and maintaining a clean and orderly pharmacy environment. To succeed in this position, you will need to earn and maintain PTCB certification and participate in ongoing training and education. The Walgreens pharmacy technician apprenticeship program qualifies for eight college credit hours, providing you with valuable educational recognition. This position is ideal for individuals who are new to the pharmacy field or those with prior experience, as Walgreens is dedicated to training you to utilize your skills effectively in serving patients and customers.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on assigned cash register and handle cash as required.
• Assist in inventory management activities, including ordering and unpacking pharmaceuticals.
• Maintain a clean and orderly pharmacy environment.
• Earn and maintain PTCB certification through the designated training program.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist the pharmacist in various pharmacy duties.
• Basic computer skills to operate pharmacy systems.
• Good math skills for accurately filling prescriptions.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Earn while you learn training program recognized by ASHP & Department of Labor.
• Opportunity to earn college credit hours through the apprenticeship program.
• Ongoing training and continuing education credits.