Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Boston, MA

Full-time - Entry Level

Boston, MA

Health and Personal Care Retailers

About the position

As a Pharmacy Technician or Pharmacy Technician Apprentice at Walgreens, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, a credential that is both nationally recognized and portable, enhancing your career advancement opportunities. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. You will be responsible for utilizing pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. Your responsibilities will also include engaging with customers, resolving their issues, and ensuring a positive customer experience by modeling best practices in customer service. You will assist in the operational aspects of the pharmacy, including entering patient and drug information, filling prescriptions, and maintaining workflow under the guidance of the pharmacist. Additionally, you will be involved in inventory management activities, assist in clinical services, and maintain a clean and orderly pharmacy environment. The position requires you to earn and maintain PTCB certification and participate in ongoing training and education to stay updated on the latest developments in healthcare and pharmacy. This apprenticeship program not only equips you with foundational knowledge and skills but also qualifies you for college credit hours recognized by the American Council on Education (ACE).

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist in inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist pharmacists in administering clinical services, including collecting and labeling samples.
• Maintain a clean and orderly pharmacy environment.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist the pharmacist in various pharmacy duties under supervision.
• Basic computer skills to operate pharmacy systems effectively.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Comprehensive training and development programs.
• Opportunity to earn college credit hours through the apprenticeship program.
• Support for obtaining PTCB certification.