Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians and cashiers in pharmacy operations. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your ability to develop strong relationships with customers will be key to your success in this position. Additionally, you will assist in pharmacy operations by entering patient and drug information accurately, filling prescriptions, and ensuring compliance with the Walgreen Co. Pharmacy Code of Conduct. You will report any prescription errors to the pharmacist and adhere to company policies regarding quality improvement. Your role will also involve managing inventory, assisting with clinical services, and maintaining a clean and orderly pharmacy environment. Continuous personal development is encouraged, and you will be expected to earn and maintain your PTCB certification while attending training sessions and acquiring continuing education credits. Through the Walgreens pharmacy technician apprenticeship program, you will also earn college credit hours recognized by the American Council on Education (ACE).

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Assist in entering patient and drug information accurately and filling prescriptions.
• Report prescription errors to the pharmacist on duty immediately.
• Assist in scheduling and maintaining workflow in the pharmacy.
• Handle telephone calls that do not require the pharmacist's personal attention.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist in administering clinical services as required.
• Develop and maintain good relationships with the local medical community.
• Ensure the Pharmacy Department is stocked, clean, and orderly.
• Complete special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to earn and maintain PTCB certification through the designated training program.
• Willingness to attend training and complete continuing education credits.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program.
• Opportunity to earn college credit hours through the apprenticeship program.
• Access to training and continuing education credits.