Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Gardner, KS

Full-time - Entry Level

Gardner, KS

Health and Personal Care Retailers

About the position

As a Pharmacy Technician or Pharmacy Technician Apprentice at Walgreens, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to investing in your career through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will receive comprehensive training that equips you with the foundational and advanced knowledge necessary to excel in the pharmacy care industry. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in accordance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your ability to develop strong relationships with customers will be key to ensuring their satisfaction and loyalty. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and ensuring compliance with the Walgreen Co. Pharmacy Code of Conduct. You will report any prescription errors immediately and adhere to company policies regarding quality improvement. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy team in various clerical duties. Your role may also involve assisting pharmacists in administering clinical services and maintaining good relationships with the local medical community. To succeed in this position, you will need to earn and maintain your PTCB certification and participate in ongoing training and education. This apprenticeship program not only prepares you for certification but also qualifies you for college credit hours recognized by the American Council on Education (ACE).

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Assist pharmacists in scheduling and maintaining workflow.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on assigned cash register and handle cash as required.
• Assist with inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Assist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Experience in a retail environment for at least six months.
• Prior work experience with Walgreens.
• Good math skills for filling prescriptions accurately.
• Good computer skills.
• Knowledge of store inventory control.

Benefits

• Earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor.
• Opportunity to become a PTCB Certified Pharmacy Technician.
• Experience qualifies for eight college credit hours recognized by ACE.