Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Fairfax, VA

Full-time - Entry Level

Fairfax, VA

Health and Personal Care Retailers

About the position

As a Pharmacy Technician or Pharmacy Technician Apprentice at Walgreens, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your operational duties will involve assisting in the practice of pharmacy, ensuring accurate prescription filling, and maintaining workflow under the guidance of the pharmacist. Additionally, you will participate in training and personal development opportunities, including earning and maintaining PTCB certification and acquiring continuing education credits. The Walgreens pharmacy technician apprenticeship program is designed to provide you with foundational and advanced knowledge, skills, and on-the-job experiences necessary for your professional growth. Completing this program can also qualify you for eight college credit hours recognized by the American Council on Education (ACE).

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verify that the medicine is correct and check for possible interactions.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Maintain a clean and orderly pharmacy department.
• Assist in administering clinical services, including collecting and labeling blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Experience in a pharmacy setting.
• Customer service experience in a retail environment.
• Ability to work in a fast-paced environment.

Benefits

• Earn while you learn training program recognized by ASHP & Department of Labor.
• Opportunity to earn PTCB certification.
• Potential for college credit hours through the apprenticeship program.
• Continuing education credits for professional development.