Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Trenton, MI

Full-time - Entry Level

Trenton, MI

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. This position requires you to develop strong relationships with customers, ensuring their needs are met and their experiences are positive. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and checking for potential drug interactions. You will report any prescription errors to the pharmacist and adhere to the company's policies regarding Good Faith Dispensing. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy department in maintaining a clean and orderly environment. Your role may also involve assisting in clinical services, such as collecting and labeling samples, and fostering relationships with local healthcare providers to enhance growth opportunities for the pharmacy. To succeed in this position, you will need to earn and maintain your PTCB certification and participate in ongoing training and education. The Walgreens pharmacy technician apprenticeship program offers valuable educational credits, further supporting your professional development in the healthcare field.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in the practice of pharmacy in accordance with state, federal, and company policy.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Report prescription errors to the pharmacist on duty and adhere to company policies regarding pharmacy errors.
• Register all related sales on assigned cash register and handle cash as required.
• Process manual claims for third party program prescription services in a timely manner.
• Assist with inventory management activities, such as ordering, unpacking, and checking shipments of pharmaceuticals.
• Assist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.
• Ensure the Pharmacy Department is stocked with adequate supplies and is clean and orderly.
• Complete special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Prior experience in a retail environment.
• Good math skills for prescription accuracy.
• Good computer skills.
• Knowledge of store inventory control.

Benefits

• Earn while you learn training program recognized by ASHP & Department of Labor.
• Opportunity to earn PTCB certification.
• Continuing education credits through the apprenticeship program.
• Potential for college credit hours through the apprenticeship program.