Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Mukwonago, WI

Full-time - Entry Level

Mukwonago, WI

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians if you are PTCB certified. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. This position requires you to develop strong relationships with customers, ensuring their needs are met and their experiences are positive. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and checking for potential drug interactions. You will report any prescription errors to the pharmacist and adhere to the company's policies regarding quality improvement. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy department in maintaining a clean and orderly environment. Your role may also involve assisting with clinical services, such as collecting and labeling patient samples, and fostering relationships with local healthcare providers to enhance growth opportunities for the pharmacy. Training and personal development are key components of this position. You will be required to earn and maintain PTCB certification and participate in ongoing training to stay updated on healthcare and pharmacy developments. Completing the Walgreens pharmacy technician apprenticeship program can also earn you college credit hours, further enhancing your educational qualifications.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on assigned cash register and handle cash as required.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist the pharmacist in administering clinical services as required.
• Maintain a clean and orderly pharmacy department.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Must be able to assist the pharmacist in various pharmacy duties under supervision.
• Basic math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Good computer skills for operating pharmacy systems.

Nice-to-haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor.
• Opportunity to earn college credit hours through the apprenticeship program.
• Continuing education credits for maintaining knowledge and skills in healthcare and pharmacy.