Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Fairport, NY

Full-time - Entry Level

Fairport, NY

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, a credential that is both nationally recognized and portable, enhancing your career advancement opportunities. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with state and federal regulations. You will be responsible for utilizing pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians and cashiers in the operation of pharmacy systems. Your commitment to delivering a distinctive and delightful customer experience will be paramount, as you engage with customers, resolve issues, and model best practices in customer service. You will also assist in maintaining the pharmacy's operational workflow, ensuring that all tasks are completed efficiently and accurately. Your responsibilities will include entering patient and drug information, filling prescriptions, and checking for potential drug interactions. You will report any prescription errors to the pharmacist and adhere strictly to company policies regarding Good Faith Dispensing. Additionally, you will handle cash transactions, assist customers in locating products, and manage telephone calls that do not require the pharmacist's attention. Your role will also involve supporting inventory management activities and maintaining a clean and orderly pharmacy environment. As you progress in your training, you will earn and maintain your PTCB certification, attend required training sessions, and acquire continuing education credits to stay updated on the latest developments in healthcare and pharmacy.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verify that the medicine is correct and check for possible interactions.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist in scheduling and maintaining workflow in the pharmacy.
• Support inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist in administering clinical services, including collecting and labeling blood/urine samples from patients.
• Develop and maintain good relationships with the local medical community.
• Ensure the Pharmacy Department is stocked with adequate supplies and is clean and orderly.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist the pharmacist in various pharmacy duties.
• Basic computer skills to operate pharmacy systems.
• Good math skills for accurately filling prescriptions.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Knowledge of store inventory control.
• PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program.
• Opportunity to earn college credit hours through the apprenticeship program.
• Continuing education credits for professional development.