Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Neenah, WI

Full-time - Entry Level

Neenah, WI

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a more patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. This certification not only enhances your skills but also provides you with a nationally recognized credential that is portable and valuable in advancing your career in pharmacy. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. You will be responsible for utilizing pharmacy systems to obtain patient and drug information, processing prescriptions, and ensuring accurate data entry. If you are PTCB certified, you will also have the opportunity to coach other pharmacy technicians and cashiers in operating pharmacy systems and cash registers. Your primary focus will be on delivering a distinctive and delightful customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. You will also assist in the operational aspects of the pharmacy, including filling prescriptions, managing inventory, and maintaining a clean and orderly pharmacy environment. This includes reporting prescription errors, adhering to Good Faith Dispensing policies, and supporting the pharmacy team in various clerical duties. Additionally, you will have the chance to participate in clinical services, such as collecting and labeling patient samples, and building relationships with local healthcare providers to enhance growth opportunities for the pharmacy. Training and personal development are key components of this position. You will be expected to earn and maintain your PTCB certification and participate in ongoing training and education to stay current with developments in healthcare and pharmacy. Completing the Walgreens pharmacy technician apprenticeship program can also qualify you for college credit hours, further enhancing your educational credentials.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Report prescription errors to the pharmacist on duty and adhere to company policies regarding pharmacy errors.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist in inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Assist pharmacists in administering clinical services, including the collection and proper labeling of blood/urine samples from patients.
• Maintain a clean, neat, and orderly pharmacy department.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Ability to assist in the practice of pharmacy in accordance with state, federal, and company policy.
• Basic math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Good computer skills and knowledge of store inventory control.

Nice-to-haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• PTCB certification.

Benefits

• Earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor.
• Opportunity to earn PTCB certification and maintain high skill levels in pharmacy care.
• Potential for college credit hours through the apprenticeship program.