Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Ann Arbor, MI

Full-time - Entry Level

Ann Arbor, MI

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its "earn while you learn" Pharmacy Technician Training Program, which is recognized by the ASHP and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will gain the necessary skills and knowledge to excel in the pharmacy care industry, ultimately earning a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians and cashiers in pharmacy operations. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. This position requires you to develop strong relationships with customers and ensure their needs are met effectively. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and checking for potential drug interactions. You will report any prescription errors to the pharmacist and adhere to company policies regarding quality improvement. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy team in various clerical duties. Your role may also involve assisting in clinical services, such as collecting and labeling patient samples, and maintaining good relationships with local healthcare providers. To succeed in this position, you will need to earn and maintain PTCB certification and participate in ongoing training and education. The Walgreens pharmacy technician apprenticeship program offers valuable experience that can qualify for college credit hours, further enhancing your educational credentials. This position is ideal for individuals who are new to pharmacy work or those with prior experience, as Walgreens provides comprehensive training to help you succeed in your career.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Report prescription errors to the pharmacist on duty immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist the pharmacist in administering clinical services as required.
• Maintain a clean and orderly pharmacy department.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Prior experience in a pharmacy setting.
• Experience with customer service in a retail environment.
• Knowledge of pharmacy operations and procedures.

Benefits

• Comprehensive training program recognized by ASHP and Department of Labor.
• Opportunity to earn PTCB certification and college credit hours through the apprenticeship program.