Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens Boots Alliance - Burlington, IA

Full-time - Entry Level

Burlington, IA

Health and Personal Care Retailers

About the position

As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you will play a crucial role in transforming the pharmacy experience from a transaction-based environment to a patient-centric one. This position places you at the forefront of customer interaction, allowing you to develop strong relationships with patients while providing essential pharmacy services. Walgreens is committed to supporting your career growth through its Pharmacy Technician Training Program, which is recognized by the American Society of Health-System Pharmacists (ASHP) and the Department of Labor. This apprenticeship program serves as an entry point into the healthcare field, guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. You will receive comprehensive training that equips you with the necessary skills and knowledge to excel in the pharmacy care industry, ultimately leading to a nationally recognized credential that enhances your career prospects. In this role, you will assist the pharmacist under direct supervision, performing various pharmacy department duties in compliance with company policies and state and federal regulations. Your responsibilities will include using pharmacy systems to obtain patient and drug information, processing prescriptions, and coaching other pharmacy technicians and cashiers in pharmacy operations. You will also be responsible for delivering a distinctive customer experience by engaging with customers, resolving issues, and modeling best practices in customer service. Your ability to develop strong relationships with customers will be key to ensuring their satisfaction and loyalty. Operationally, you will assist in the practice of pharmacy by entering patient and drug information accurately, filling prescriptions, and checking for potential drug interactions. You will report any prescription errors to the pharmacist and adhere strictly to company policies regarding dispensing practices. Additionally, you will handle cash transactions, assist with inventory management, and support the pharmacy team in maintaining a clean and organized work environment. Your role may also involve assisting in clinical services, such as collecting and labeling patient samples, and fostering relationships with local healthcare providers to enhance growth opportunities for the pharmacy. To succeed in this position, you will need to earn and maintain your PTCB certification through the designated training program, as well as complete any required continuing education credits. The Walgreens pharmacy technician apprenticeship program is designed to provide you with valuable on-the-job experiences and foundational knowledge, ultimately qualifying you for college credit hours recognized by the American Council on Education (ACE). This comprehensive training will prepare you for a successful career in pharmacy, whether you are new to the field or an experienced technician.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under direct supervision.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with team members.
• Assist in filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verify that the correct medicine is dispensed and check for possible interactions.
• Report prescription errors to the pharmacist immediately.
• Register all related sales on the assigned cash register and handle cash as required.
• Assist with inventory management activities, including ordering and unpacking pharmaceuticals.
• Assist in administering clinical services, including collecting and labeling blood/urine samples from patients.
• Maintain a clean and orderly pharmacy department and ensure adequate supplies are stocked.
• Complete special assignments and other tasks as assigned.

Requirements

• Must be fluent in reading, writing, and speaking English.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurately filling prescriptions.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Nice-to-haves

• Experience in a retail environment for at least six months.
• Prior work experience with Walgreens.
• Good math skills for prescription accuracy.
• Good computer skills for pharmacy systems.
• Knowledge of store inventory control.

Benefits

• Earn while you learn through the Pharmacy Technician Training Program.
• Opportunity to earn PTCB certification and continuing education credits.
• Experience qualifies for college credit hours recognized by ACE.